Privacy and Safety
At heavenlyscentfragrances.com, our goal is to make your shopping experience safe, convenient and worry-free. Our privacy and security programs make sure that every transaction made at Heavenly Scent Fragrances is 100% safe and guaranteed. We value your privacy
Contact Us
If you have any questions or concerns, please feel free to contact us at:
Ordering
We accept: MasterCard, Visa, American Express, and Discover Card. (All through PayPal)
Order and Pay entirely online using our SECURE SERVER (the fastest method)
Shop throughout our store and place the items you wish to purchase into your shopping cart. Remember, you may change the quantity of any item in your shopping cart, as well as remove it completely, at any time.
When you have completed all of your shopping, simply fill out and submit the online order form including your credit card number and expiration date, plus all the necessary billing and shipping information. You will then receive an Order Confirmation Number to which you can refer. Be sure to include your daytime phone number and e-mail address so that we can contact you with any questions regarding your order.
We want you to be aware that when you click on links and/or ad banners that take you to third-party websites, you will be subject to the privacy policies and terms of use of those third party websites, not ours. While we support the protection of privacy on the Internet, we cannot be responsible for the actions of third parties. We encourage you to read the posted privacy statement and user terms and conditions whenever interacting with, and prior to providing any personal information to, any other website.
Return Policy
In order to return merchandise, you must obtain an RMA number from our customer service department.
You may return any unopened merchandise in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping and any gift wrapping charges.
We charge a 20% restocking fee for any merchandise not returned in its original condition and packaging.
Any shipping cost you incur to return the product to us will not be refunded.
Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.
Please make your selections carefully
We require the following information to process your return. (If this information is not included, we will be unable to process your return)
RMA number
Full name and address
Phone number
E-mail address
Packing slip
Original Order Confirmation Number
Your reason for returning the merchandise
Please return the merchandise to:
Heavenly Scent Fragrances
RETURNS DEPARTMENT
*Please return to address on package, as we ship from more than one location
All returns must be shipped to us using a trackable courier. (UPS, FedEx, USPS Delivery Confirmation)
Any package that has not been received by us and tracking information cannot be provided, will be the sole responsibility of the shipper.
**Please allow up to 14 business days to process your return or exchange.
If your package is returned to us marked as "refused", "unclaimed", or "undeliverable", and you would like to have it re-shipped, we will unfortunately need to charge a $5.95 re-shipping fee.
Cancel Your Order
Since we use automated order processing and warehouse systems, we are unable to cancel or modify your order once it has been submitted.
If you have any questions, contact us at:
Claims
You must notify us within 15 days from the date of your order if you did not receive it.
Standard Ground U.S. Shipping
FREE for merchandise orders over $60.
$5.95 charge for each order under $60.
(The $60 total is calculated BEFORE any promotion or coupon deductions & taxes)
All U.S. orders will be sent via UPS, FedEx or the most economical service available.
Expect your package within 7-10 business days depending upon your geographic location.
Express U.S. Shipping
5 business days guaranteed. Excluding weekends. Not available to P.O. boxes
$12.95-$20.95 depending on quantity ordered.
Delivery Time
Delivery times may vary depending upon the items ordered. Times also vary depending upon whether the billing and shipping information are accurate. Expect your package within 7-10 business days depending upon your geographic location.
